Q&A

Your Shopping Cart is empty.

${{ (item.variation.media ? item.variation.media.alt_translations : item.product.cover_media.alt_translations) | translateModel }}$ ${{ (item.variation.media ? item.variation.media.alt_translations : item.product.cover_media.alt_translations) | translateModel }}$

{{ childProduct.title_translations | translateModel }}

{{ getChildVariationShorthand(childProduct.child_variation) }}

{{ getSelectedItemDetail(selectedChildProduct, item).childProductName }} x {{ selectedChildProduct.quantity || 1 }}

{{ getSelectedItemDetail(selectedChildProduct, item).childVariationName }}

{{item.quantity}}x HK$0 {{ item.unit_point }} Point

Remove

${{addonItem.product.cover_media.alt_translations | translateModel}}$

{{addonItem.quantity}}x {{ mainConfig.merchantData.base_currency.alternate_symbol + "0" }}

Remove

ORDERING AND LOGISTICS

+ HOW TO ORDER FROM YOUR WEBSITE?

Browse our products and pick the desired ones to the cart. Enter your contact and delivery information to complete the purchase.

+ DO YOU HAVE A PHYSICAL STORE?

Our store ( Aberdeen Fisherman's Wharf ) is located at 2A New Reclamation Area, Aberdeen.

+ WHAT ARE THE PAYMENT OPTIONS?

We accept Visa, MasterCard, American Express, PayMe, FPS and Bank Transfer.

+ HOW DOES DELIVERY WORK?

We deliver around Hong Kong Island, Kowloon and New Territories, except outlying islands. Delivering hours are from 1pm to 5pm. Customers are advised to place their orders before 6pm, two days before your desired delivery date.

Delivery may be delayed if Typhoon Signal No. 8 is hoisted or a black rainstorm warning is in effect or such other weather conditions whereby delivery is considered unsafe.

+ HOW MUCH IS DELIVERY?

There is a minimum order of $300 for any order. Free delivery is offered for orders of $800 (after discount) or more. A delivery fee of $80/$120/$150 will be charged for orders between $300 and $799.

Delivery Area:
Hong Kong Island $80
Kowloon $120
New Territories $150
Currently unable to deliver to outlying islands, Mui Wo, Ma Wan, and Discovery Bay.

+ HOW TO MODIFY OR CANCEL MY ORDER?

Once the order is confirmed and payment is received. You will not be able to make changes to the order not request for refund. Customers are advised to double check their order(s) before paying.

SEAFOOD AND PRODUCTS

+ WHERE DO YOU ACQUIRE YOUR SEAFOOD?

To ensure our customers receive fresh and quality seafood, we source our seafood directly from the Wholesale Market every morning and deliver them on the same day.

+ ARE THE PRODUCTS FROZEN?

At the current stage, we only offer fresh and live seafood. No frozen products are offered.

+ HOW ARE THE PRODUCTS PACKAGED?

Our seafood and products are packed in clean plastic bags, to ensure the bag stays uncontaminated and dry. Some products (i.e. Seafood Boil) may come with instruction guide(s) or amenities like gloves or apron.

+ WHAT IF SOME SEAFOOD IN MY ORDER IS OUT OF STOCK?

Since our seafood are sourced on the day, there may be a shortage of seafood due to various reasons (i.e. season, weather, logistics). If certain type of seafood in the package is out of stock, we will replace it with another seafood of the same value or higher, without prior notification. We apologise for any inconvenience caused in advance.

+ DO I HAVE TO CLEAN AND HANDLE THE SEAFOOD MYSELF?

To ensure the seafood stays alive and fresh, we may only pry open the shells and not make any major alterations. However, we will ensure the packaging is clean and complies to hygiene standards.

Before cooking the seafood, customers are advised to clean the seafood with running water, remove the innards and brush the surface of the seafood accordingly. For more information you can refer to our video guide.

+ CAN I ORDER YOUR SAUCE SEPARATELY?

We currently include the Sauce in selected package(s). To ensure the sauce, you have to purchase the selected package. You can also learn more about the sauce here.